"The fudge is made in a very large copper pot which I stir by hand. It is allowed to cool, and as it cools, you have to beat it. Knowing when to do this is a very crucial aspect. If you get it wrong, it becomes the consistency of toffee.
"Being in charge of the whole process, from when the butter, cream, sugar and condensed milk go into the pot to when it reaches the customer, enables me to sell the fudge when fresh and give detailed information to my customers."
Devon Cottage Fudge comes in all sorts of mouth-watering, melt-in-your-mouth varieties: crumbly or chewy chocolate, crumbly or chewy vanilla, almond, clotted cream, Belgian chocolate coated, coconut, peppermint, ginger, coffee, banana, strawberry, orange, brandy pudding and more.
"I use natural vanilla and real brandy, and I use fresh fruit, top quality chocolate, flaked almonds and locally made clotted cream," said Richard.
Many regular customers have favourite flavours and over the years, Richard has come to learn which ones they prefer.
"I have people that have been coming for years, and I get to know them and their families. I think that contact with the customer is very important," he said. "I have served mothers with children who themselves came to me as children. It is wonderful to see the generations returning. I also have former university students who come to see me when they visit Exeter. I even had one couple who had met at university and for their wedding asked me to do fudge as little wedding favours.

